Shipping Policy

Shipping Policy

Last Updated: June 8, 2026

Shipping Policy for SigmaGuns

Thank you for shopping with SigmaGuns. We take pride in creating and shipping gaming-inspired collectibles and accessories to customers around the world.

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Order Processing

Most orders are processed within 3-7 business days.

Some products may require additional preparation time due to:

• Hand-painting
• Custom finishing
• Quality inspections
• High order volume

Processing times are separate from shipping times.

Orders are not shipped on weekends or major holidays.

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Shipping Rates

Shipping rates are calculated at checkout based on:

• Destination
• Package size
• Package weight
• Shipping method selected

We may offer free shipping promotions on qualifying orders.

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Domestic Shipping (United States)

Estimated delivery times:

Delivery estimates are not guaranteed.

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International Shipping

SigmaGuns ships to many countries worldwide.

Estimated delivery times:

International customers are responsible for:

• Import duties
• Customs fees
• Taxes
• Brokerage fees

These charges are not included in product or shipping prices.

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Tracking Information

Once your order ships, you will receive a tracking number by email.

Tracking information may take 24-72 hours to update after shipment.

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Delayed Shipments

While we work hard to meet estimated delivery times, delays can occur due to:

• Weather conditions
• Carrier issues
• Customs processing
• Peak holiday demand
• Global shipping disruptions

SigmaGuns is not responsible for delays caused by shipping carriers after a package has been handed over for delivery.

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Incorrect Addresses

Customers are responsible for providing accurate shipping information.

If an incorrect address is submitted:

• We may be unable to modify the order after shipment.
• Returned packages may require additional shipping charges before reshipment.

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Lost Packages

If tracking shows a package as delivered but you cannot locate it:

1. Check with household members.
2. Check with neighbors.
3. Contact the shipping carrier.

If the issue cannot be resolved, contact us within 14 days of the delivery scan.

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Damaged Shipments

If your order arrives damaged:

1. Take photos of the packaging and item immediately.
2. Contact us within 7 days of delivery.
3. Include your order number and photos.

We will review the claim and work toward an appropriate resolution.

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Customs & Import Fees

International customers are responsible for all customs duties, taxes, and import fees imposed by their country.

SigmaGuns cannot predict or control these charges.

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Multiple Packages

Some orders may ship in separate packages depending on inventory availability and product size.

You may receive multiple tracking numbers.

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Contact Us

For shipping-related questions, contact:

SigmaGuns
Email: sup@sigmaguns.com

We typically respond within 1-2 business days.

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